Unhappy Member

I am displeased with the company at this stage i have 2 weeks waiting for a payment to the bloods lab, and they made a payment and told me that the payment will reflect in the labs account in 5 days. In that 5 days i call the lab i am still owing money so they can not release results, i called momentum. They tell me the payment has been reversed and they will make another payment but i still have to wait 5 days again, this is so displeasing even when in the wrong you make your members wait, but when its members in the wrong you are quick to disapprove.