*****ulent Agreement

Thank you for bringing this to our attention, Thobeka. We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation must be, especially when unexpected deductions affect your finances.We would like to clarify and investigate this matter urgently, as what you’ve described is not the level of service we aim to provide. Please note that Bloom will never intentionally withhold communication or ignore refund requests where valid agreements are in place.To assist you further, we kindly ask that you contact our support team directly using the official channels below so we can locate your details, review the agreement, and guide you through the refund or cancellation process:• Email: ***re
• Phone: ***If you have already sent an email that did not go through, please resend it and include your full name, ID number, and a brief summary of the issue so the team can prioritise your case.We sincerely apologise for the frustration caused and appreciate you raising this publicly so we can help resolve it as soon as possible.