The agent was very helpful and patient with me, answered all my questions and took all the necessary steps to ensure that my problem is solved

The agent was very helpful and patient with me, answered all my questions and took all the necessary steps to ensure that my problem is solved. She even went an extra mile of calling me even though we were communicating on Whatsapp.. she called all relevant departments to assists and kept telling me not to stress, while taking me step by step through the processes.