Super impressed and grateful

Last week I wrote a very angry review on this platform about Bloom and their service. An unauthorised debit order went off my account and I was livid because this happened just before Christmas and Bloom's staff was already on vacation until 4 January. Today the MD of Bloom, John Kruger reached out to me personally, offering to tend to the issue himself. He offered to pay the money back immediately. I am super impressed and touched by this and want to express my sincerest appreciation. A very good example of excellent customer service and how to handle a situation where a client had a negative experience. So my 1 star has changed to a very grateful 5 stars on this platform. Thank you John.