Rude agent and failure to cancel my policy

The rudest girl ever. Chanel/Chantel, whatever her name is, just speaks over clients. does not explain the reason why she needs to call me back and every response is defensive. I had to ask why I'm being told I'll get a call back etc. All I requested was cancelation of my policy, now she says she can't see my email request. Says she can only see an email sent by a consultant to say they've received my request but cannot reach me. I asked her to send that to me because I have no record of that email, she then suddenly starts to stutter. When I app**** for the plan, your service was on par, now that I'm requesting a cancelation, you're damn rude. She has does not have the maturity to be in a call centre or working as a financial advisor. The service and attitude, gosh, just bottom of the barrel. The pits!