RS
Renee S
1 reviews | Active since Jul 2019
05 Jan 2023, 10:03
Poor service
Very disappointed with the service i have recently received, my account was double debited in December, and no one can confirm when my refund will be done. I requested to be put on EFT rather and i am told it will take 24 - 48 hours to reflect which works out to 5 days as they work on working hours being 5 day. I am so disappointed because when i joined up the service was amazing and now this, very sad.
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Bloom's replyOfficial
05 Jan 2023, 10:44 Dear Renee Swart
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Bloom's reply05 Jan 2023, 10:44
Official
Dear Renee Swart
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team