TT
Thando T

1 reviews | Active since Oct 2018

29 Jul 2024, 19:11

Nqubeko Shezi

I would have given 5 stars as I definitely had no bad experience with the past consultants who have helped me before and Bloom as a company is best however my 2stars come from being extremely annoyed by a 2nd call I received asking me to rate the service, I was transferred to billing department and got assisted by Nqubeko Shezi trust me everything was great on the 1st and 2nd call.. guy asked me to rate and I told him I know exactly what to do and how to go about rating as I have it done it before for Bonang To my surprise few minutes later I received a 3rd call and he was asking me to rate his services, now that really sent me off because 1stly why is it urgent with you ? Other agents never ran after me for ratings... 2ndly I'm expecting and was still on my sleep you chose to disturb me because of rating.. why? When I did make it clear that I'm very fami**** with ratings and I will do it for you but to call me back for ratings? Nqubeko Shezi messed it all up.. I appreciated the call but it turned out sour after the 3rd call.. if Bloom consultants are getting commission on ratings then Nqubeko Shezi app**** the desperation card and I can't give 5stars anymore because previous consultants never gave me returned calls for ratings ONLY... Also I need to know why did he ask me if I have airtime on my phone what did that have to do with my Billing enquiry?

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Replies (1)
Bloom
Bloom's reply30 Jul 2024, 08:45
Official
Hi Thando

We're disappointed to hear that you didn't have a positive experience. We take your feedback seriously and would appreciate the opportunity to address your concerns. Our service team will get in touch as soon as possible.

Best Regards,
Bloom Team