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Abigail N

1 reviews | Active since Apr 2011

10 Mar 2026, 11:12

Non Existent After Sales Service and more…

Momentum Bloom Health4Me After Sales Service Non Existent! A few months ago, I did all my homework before finally settling on a Health Insurance Policy with Momentum Bloom Health4Me as I as assured that amongst other things, my chronic medication would be covered.

The waiting period for obtaining my chronic medication is now over and horror of horrors, there’s a problem with obtaining two of my chronic medications through them. The one they don’t have and the other I’ve got to pay for from my own pocket!

I tried to address this matter directly with Bloom and have yet to speak to a competent person who can resolve this matter before I need to refill my prescription.

It’s not right that I have to pay for my medication because before I took out the policy I was assured that I would get my medication because the condition was covered. It’s also not right that the other medication is just not available and there apparently isn’t a replacement l. Also not right that their call centre agents are seemingly *********** and cannot correct this matter!

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Replies (2)
Bloom
Bloom's reply10 Mar 2026, 18:35
Official
 
Hi there. Thank you for taking the time to share your experience. 
We’re really sorry to hear about the difficulties you’ve had with your chronic medication and the frustration this has caused. This is certainly not the level of service we aim to provide. 
We’d like the opportunity to look into this matter properly and help resolve it as soon as possible. Please send us a private message with your ID number or policy number and contact details, and a senior member of our team will review the situation and get in touch with you. 
You can also contact our support team directly on *** or via www.bloom.insure so we can assist further. 
AN
Abigail N's update17 Mar 2026, 12:29
Reviewer Update
I’ve sent Bloom the information requested and have had no response. I’ve followed up by contacting Bloom again today via message and telephone cal. They are not hearing what I’m saying and are passing the buck. I’m still waiting for my call to be returned