mR
marilyn R

1 reviews | Active since Feb 2019

11 Jun 2025, 12:54

Momentum Bad service - DONT USE THEM

My parents got medical aid through Momentum bloom but since today no one has assisted them my mom still waiting for her medication and my father waiting for an authorization number yet every month they paying for the last 3 months but no one is helping them - I will hold Momemtum and staff accountable for their deaths

0
Replies (3)
Bloom
Bloom's reply11 Jun 2025, 15:18
Official
Good Day,
 
We're sorry that your experience with our services fell short of your expectations. Your feedback helps us improve, and we'd like to understand more about what happened. Our service team is already looking into the matter and will be in contact soon. 

Best Regards,
Bloom Team 
mR
marilyn R's update12 Jun 2025, 08:53
Reviewer Update
So yesterday when you guys called you never mentioned anything about the Momentum Carecross Network which they are covered for so clearly cause my parents are colored and not blacks they don’t deserve to be seen by a DR that’s the ****** of this country now reversed the blacks are worst then the whites were and I’m going to this on HELLOPETER that the service my parents are getting is horrible just cause we are colored right no service for us only BLACKS. Why didn't you mention anything you would rather have my father die then assist that's how I feel, when they initially joined the medial aid you should have explained to them that you don't cover Dr visits hospital stays anything like that then they would have looked for another option worst it I advised them that Momemtum is a good medical aid now its like this I will advise all the elderly people at work not to take this option when retiring cause they will die.
Bloom
Bloom's reply12 Jun 2025, 09:05
Official
 
Good Day,

We're sorry to hear about your experience. Your feedback is valuable to us, and we'd like to learn more about what went wrong so we can address it. One of our service consultants will be in touch with assistance as soon as possible. 

Best Regards,
Bloom Team