I was helped by Lusanda yesterday regarding the payment which did not go through and she advised me accordingly in a patient manner, I agreed to pay via the banking details

I was helped by Lusanda yesterday regarding the payment which did not go through and she advised me accordingly in a patient manner, I agreed to pay via the banking details. Lusanda was very patient with me and I would like management to acknowledge her efforts when calling clients, I hope bloom employees can behave like Lusanda when calling clients who did not pay their monthly dues. Thank you.