I spoke to an agent today, sorry I have the flue, I forgot her name but she was very helpful, she sounded confident, and resolved my problem in a couple of minutes

Hi Sindisiwe,

Wow, thank you for the positive review! We strive to deliver the best possible experience to all our clients, and it's incredibly rewarding to hear that we've met your expectations. We appreciate your trust in us! 

Best Regards,
Bloom Team