I cancelled my policy due to a suspension because I inadvertently did not increase my December payment

I cancelled my policy due to a suspension because I inadvertently did not increase my December payment. I was furious. The billing consultant did nothing to alleviate this. But, today I had a call from Nonzuzo. Wow. Excellent service. She spoke very calmly and dealt with the underlying issue of poor communication from Bloom. She's a pleasure to deal with and i asked that my policy continues.