HORRIFIC EXPERIENCE WITH MOMENTUM BLOOM

Momentum Bloom, you should be ashamed of your ********* code of conduct.

I changed our entire family Medical Insurance, from Discovery, to yourselves; based on the information and product showcase that was sold to me.

BLOOM confirmed telephonically (on what are supposed to be "recorded calls" ) to me, that my Doctor WAS on your GP Network. I especially confirmed this with your Broker / Representative on numerous occasions - as I believed ALL your calls were recorded. Thus, giving me legal peace of mind.

What a shocker, both my daughter and I pay our GP a visit - as we both have Bronchitis, an no! I am informed my GP is NOT a Bloom member.

Furthermore, we had to pay for all our own medication - DESPITE your Representative fully assuring me that "medicine is included in GP visits"

AND HERE IS THE PART WHEREBY THIS MOMENTUM BLOOM NIGHTMARE GETS INTERESTING:

1. Despite numerous requests, for a copy of our Signing Up Telecon, I have STILL not received it. 2. I am laying a Grievance with the Medical Ombudsman of SA, and need this evidence. 3. I received a pathetic Whatsup telling me (verbatim) "your GP was on the Network Provider List last month, but has since been removed. 3. This is beyond unprofessional business a protocol. 4. I tried to escalate to John Kruger Group CEO - and was told "he does not talk to clients"! 5. BLOOM also refused to give me CEO contact details.

BLOOM are very quick to take your monthly debit order - not so quick, with the truth. When you need them most!