NP
Nicole P
1 reviews | Active since Dec 2017
30 Sept 2025, 17:14
Hidden fees
Alison was good, but I was not told that I was going to need to pay extra for her assistance. I also only found out on my last call that we have a total exclusion for the first 3 months of Momentum's hospital plan.
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Bloom's replyOfficial
30 Sept 2025, 17:28Hi Nicole,
Thank you for your feedback, and we’re really glad to hear that you had a good overall experience with Alison.
We’d like to clarify that Bloom does not charge any extra fees for assisting our clients - our support is always included as part of the service we provide. We take your concerns seriously and will investigate the matter further to ensure there’s no misunderstanding.
Regarding the hospital plan’s 3-month general waiting period, we understand how important it is to be fully informed, and we’ll review how this was communicated to you to make sure we’re always clear and transparent.
We’ll be in touch shortly to discuss and resolve this with you directly.
Warm regards,
The Bloom Team
The Bloom Team
Bloom's reply30 Sept 2025, 17:28
Official
Hi Nicole,
Thank you for your feedback, and we’re really glad to hear that you had a good overall experience with Alison.
We’d like to clarify that Bloom does not charge any extra fees for assisting our clients - our support is always included as part of the service we provide. We take your concerns seriously and will investigate the matter further to ensure there’s no misunderstanding.
Regarding the hospital plan’s 3-month general waiting period, we understand how important it is to be fully informed, and we’ll review how this was communicated to you to make sure we’re always clear and transparent.
We’ll be in touch shortly to discuss and resolve this with you directly.
Warm regards,
The Bloom Team
The Bloom Team