Happy with call outcome.

As a previous agent for multiple insurance companies I was caught off guard by the way the call started with Alison Noble. Not the friendliest tone and quite bland. However as the call continued we both got more comfortable with each other and the tone changed. I like that she wanted to finalise the sale on call when I gave her an option - so at-least she was pushing but not forcing. I am happy with the overall outcome - however I would suggest a friendlier tone to start with.

I knew what I wanted that is why I proceeded to stay on call. She answered what was asked so she listened instead of just going for the sale.

She continued to wish me well and asked nicely when she wanted something. She was understanding and patient with me as I had put her on mute not once, not twice but multiple times.

Thank you for your service.