EM
Emmaculate M

1 reviews | Active since Oct 2020

02 Jun 2025, 15:55

Friendly Efficient Service

I had a wonderful experience with Tessa, from helping me with the how to access my momentum virtual card, to my app giving me issues she called me, escalated the matter and still called me back to let me know she escalated it and they told her what the issue is, and it would take 3 business days to fix and she would call me Monday for feedback. I appreciated everything she did for me and I wish I could get her every time I have an issue. I love building relationships makes it easier to ask for help because you already know she’s willing and ready to help.

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Replies (1)
Bloom
Bloom's reply02 Jun 2025, 16:59
Official
 Good Day,

Thank you so much for your kind words! 
We're thrilled to hear that your experience with Tessa was amazing and truly appreciate the amazing rating. We'll be sure to pass your feedback on to Tessa— it will mean a lot! 
Kind Regards,The Bloom team