SG
Sarisha G
1 reviews | Active since May 2009
26 Dec 2020, 08:18
***** & Unprofessional
I would like to know why was I debited a joining fee on the 20th December when I was clearly explained that this will only be done in January??? I only gave permission to debit my account on the 1st of every month.
I would like a refund done asap and cancel this medical insurance asap as I did not budget for this to go off in December. Calls are recorded and I was clearly told from Jan. I don't even have my membership number or starter pack yet even after enquiring.
I want this cancelled with immediate effect , as I will be taking this to the ombudsman if not done.
This is ***** !!!!
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Bloom's replyOfficial
26 Dec 2020, 11:15Good day Ms Govender,
In regards to the complaint you logged, we do apologize for any inconvenience caused.
There was notifications sent out of the early debit to take place and the amount debited is for your January 2021 premium (as you pay in advance for cover). However we do understand and will be sure to refund the amount taken as soon as possible.
Again we do sincerely apologize for the inconvenience.
The Bloom Team.
In regards to the complaint you logged, we do apologize for any inconvenience caused.
There was notifications sent out of the early debit to take place and the amount debited is for your January 2021 premium (as you pay in advance for cover). However we do understand and will be sure to refund the amount taken as soon as possible.
Again we do sincerely apologize for the inconvenience.
The Bloom Team.
Bloom's reply26 Dec 2020, 11:15
Official
Good day Ms Govender,
In regards to the complaint you logged, we do apologize for any inconvenience caused.
There was notifications sent out of the early debit to take place and the amount debited is for your January 2021 premium (as you pay in advance for cover). However we do understand and will be sure to refund the amount taken as soon as possible.
Again we do sincerely apologize for the inconvenience.
The Bloom Team.
In regards to the complaint you logged, we do apologize for any inconvenience caused.
There was notifications sent out of the early debit to take place and the amount debited is for your January 2021 premium (as you pay in advance for cover). However we do understand and will be sure to refund the amount taken as soon as possible.
Again we do sincerely apologize for the inconvenience.
The Bloom Team.