D
Deon

1 reviews | Active since Oct 2025

17 Feb 2026, 10:38

Displeased upset customer

This must be the biggest money making **** in the world. I would not sugest this Bloom insurance at all. I do not know how a huge organisation like Momentum can partner with Bloom. All that this is, is a kind of piece of mind in case of an emergency to give you piece of mind and then when you need to use them then the story's start. Please dont waste your time with this tipe of insurance. My premiums are paid up to date and actualy upfront but they cancelled my policy. No one can give me an explenation that makes sense. My wife has the same policy and what they state they cover for a specialist and the actual amount they are willing to pay is as different as the sun and the moon. This is a **** in my opinion or they have the most illeterate unqualified people working for them. I do believe there must be many customers feeling just as displeased as me.

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Replies (3)
Bloom
Bloom's reply17 Feb 2026, 12:22
Official
 Good Day Deon,

We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to. Providing excellent service is our priority, and we regret that we didn't meet your expectations. One of our service consultants will be in touch shortly with assistance.


Best Regards,
Bloom Team 
 
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Deon's update17 Feb 2026, 15:19
Reviewer Update
No Explination for the inconvienience caused just a mail your Suspension has been lifted and all is in order. Please discipline your staff and employ competent people.This is not acceptable.
Bloom
Bloom's reply18 Feb 2026, 07:13
Official
 Thank you for sharing your experience. We’re truly sorry to hear about your frustration and the concerns you’ve raised. This is certainly not the level of service we aim to provide.We take matters like policy cancellations and benefit queries very seriously, and we would like the opportunity to investigate this thoroughly. Please contact us directly at *** or send your details via direct message so we can review your policy and provide clear feedback.We value your concerns and would appreciate the chance to resolve this for you.