Disappointing Experience with Bloom Financial Services

The level of service I have received from this brokerage has been appalling. While the process of signing up for cover was handled quickly and efficiently, the same cannot be said for the after-sales service and support.

I have submitted numerous billing queries and requests for assistance regarding multiple debit orders being deducted from my account. I specifically requested clarification on the various amounts debited and the reason my cover has been split. To date, I have received no response or assistance.

Furthermore, the premium for the gap cover was never disclosed to me, and I subsequently discovered that one of my children was not included on the cover as expected.

I also made payment via EFT and provided proof of payment to both the billing department and my consultant. Despite this, I have received no acknowledgement or response regarding the payment.

As a professional working within the financial services industry, I understand the importance of delivering a high standard of client service, clear communication, and timely support. Unfortunately, Bloom has fallen significantly short of the standards one would expect from a financial services provider.

Given the ongoing lack of service, communication, and resolution of my concerns, I no longer have confidence in Bloom's ability to manage my affairs effectively