Disappointing Experience with Bloom

Item: Bloom
Rating: 1
Author: Mpendulo T

I'm extremely frustrated with the lack of response from Bloom's customer service team. Despite trying to reach out to them via WhatsApp and requesting a callback, I've been ignored. I even sent a email requesting for a cancellation of my health insurance policy, but it's been met with complete silence.

I urge someone from Bloom to assist me in cancelling my health insurance policy as soon as possible. The lack of communication and responsiveness is unacceptable.

Helpful (0)

Replies (2)

Mpendulo T's updateReviewer Update

06 Jan 2025, 08:23

Update: Positive Resolution with Bloom

I previously posted a complaint about Bloom's poor customer service, specifically regarding the lack of response to my requests to cancel my health insurance policy.

I'm pleased to report that I finally received a callback from Bloom, and Nqubeko Shezi was extremely helpful in assisting me with the cancellation process. He also took the time to explain why my initial requests were not responded to in a timely manner.

I appreciate Nqubeko's professionalism and dedication to resolving my issue. His efforts have restored my faith in Bloom's ability to provide good customer service.

Thank you, Nqubeko, and thank you, Bloom, for finally addressing my concerns.

Rating: 4/5 stars

Mpendulo T's update06 Jan 2025, 08:23

Reviewer Update

Bloom's replyOfficial

06 Jan 2025, 08:25

Hi Mpendulo,

We're sorry that your experience with our services fell short of your expectations. Your feedback helps us improve, and we'd like to understand more about what happened. Our service team is already looking into the matter and will be in contact soon.

Best Regards,
Bloom Team

Bloom's reply06 Jan 2025, 08:25

Official