Disappointing cancellation experience
A very disappointing and ugly experience. I would be so sceptical about every returning to Bloom/Momentum. I signed up for my whole family - and found after a few months that we were not using the enlisted Drs. I reached out to cancel at the end of April, and followed up with a few emails. Bloom only got back to me at the beginning of May - with their 30 days notice. How do I know that they didn't wait a few days just so that they could charge me for a whole month - for a service I kindly asked to not have. It feels like they are desperate to charge one extra month - even if it means providing an ugly experience and a no return customer? 30 days - does that mean 04 MAY TO 04 JUNE, am I no longer covered on 5 June? Should I receive a partial refund. I am really disappointed, everything Bloom provided up to now was great. Friendly staff and nice platforms but this simple cancellation has left a bad taste - and a very poor image of desperation.
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand your frustration regarding the cancellation process.
We appreciate your candid feedback, especially given that your experience with our staff and platforms had been positive up until this point. We understand how delays in communication can create uncer*****y and leave the impression that your request was not handled as promptly as expected.
We would like the opportunity to review the timeline of your cancellation request, including when your initial communication was received and how the notice period was app****. We also understand your questions regarding your cover end date and whether any refund may be applicable.
Please contact our Customer Care team on ******* so that we can investigate this matter fully and provide clarity on your cancellation and billing concerns.
Please accept our sincere apologies for the disappointment caused, and thank you for bringing this matter to our attention.
Warm Regards,
The Bloom Team
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and understand your frustration regarding the cancellation process.
We appreciate your candid feedback, especially given that your experience with our staff and platforms had been positive up until this point. We understand how delays in communication can create uncer*****y and leave the impression that your request was not handled as promptly as expected.
We would like the opportunity to review the timeline of your cancellation request, including when your initial communication was received and how the notice period was app****. We also understand your questions regarding your cover end date and whether any refund may be applicable.
Please contact our Customer Care team on ******* so that we can investigate this matter fully and provide clarity on your cancellation and billing concerns.
Please accept our sincere apologies for the disappointment caused, and thank you for bringing this matter to our attention.
Warm Regards,
The Bloom Team