MVTSv
Ms Vanessa Tanya Schnetler vanessa.schnetler
1 reviews | Active since Feb 2024
01 Feb 2024, 14:57
Disappointed in the call centre of momentum
Call centre takes forever to answer the I get asked why don't I use the whatsapp line which was answered 2 hours after I logged the request
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Bloom's replyOfficial
01 Feb 2024, 15:13Dear Vanessa
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Bloom's reply01 Feb 2024, 15:13
Official
Dear Vanessa
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team