DK
David K
1 reviews | Active since Oct 2023
23 Oct 2023, 12:21
Delayed Refund
Was on the Momentum Health4Me Insurance - good product. A refund for an unauthorized debit after cancellation of the policy is now almost 2 months overdue even after numerous emails and phone calls - could definitely do better on the admin front.
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Bloom's replyOfficial
23 Oct 2023, 12:42Dear David
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Bloom's reply23 Oct 2023, 12:42
Official
Dear David
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team
Thank you for reaching out to us. We are so sorry that your experience did not match your expectations, this is certainly not the level of service that we aspire to.
The matter has been referred to our customer support team who will get in touch with you shortly to discuss the matter further.
Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00
Regards
The Bloom team