Debit order

On 23 March I asked Channel Robinson to change my debit order date to 25th.

She said she will do it before the time and I asked her let me know once done.

The 25th was 6 days ago and I have been trying to get my debit order done. 2 days ago she said she did the debit order. Still no payment went off.

I am so sick and tired of this pathetic service. I asked her why the debit order did not go off she had a stupid excuse and her response was I DON'T KNOW.

How can you not make contact with the correct department to sort this out. I am not allowing debit orders from Bloom ANYMORE OR I WILL FIND A BETTER SERVICE PROVIDER.

THIS IS REDICULOUS!!!!