Bloom unacceptable service levels

I have had countless bad experiences with them not sticking to a debit date ,not communicating premium increases and nobody taking accountability for shoddy service,to date I'm waiting for a manager to call me regarding a debit order that went off my account while they confirmed that they took me off their debit system to allow me to pay via eft. Now I'm paying in excess of R200 debit fees because they failed to remove me from the debit order system. I am now forced to pay the new premium but never received communication regarding it, i then requested them to put me in touch with someone who is responsible for communicating this information but still nobody bothers to call back ,I have the entire email thread to prove to them where they went wrong still nobody takes accountability. I WILL CONTACT THE OMBUDS INSTEAD AS I AM NOT GETTING ANYWHERE