Bloom, Health Insurance Negligence

Item: Bloom
Rating: 1
Author: Melikhaya X

I have been struggling with rude call center agents who refuse to help. The line has been busy for over an 1h30 and no consultant has even tried to help instead I am put on mute. I have an outstanding claim of over R2500 and they are refusing to assist.

Helpful (0)

Replies (1)

Bloom's replyOfficial

11 Apr 2023, 10:31

Hi Melikhaya Xotyeni,

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Our customer support team will get in contact with you to assist.

Should you need additional assistance please contact us on *** Monday to Friday 08h00 to 17h00 or Saturday 08h00 to 13h00

Kind Regards
The Bloom Team

Bloom's reply11 Apr 2023, 10:31

Official