Better Communication with Clients needed

Been disappointed with the level of communication of this business. I haven't had a bad experience with a specific person I spoke to but firstly my specific policy was cancelled - only an email was received, no sms to notify or phonecall - no debit order came off in this month so assumed I was no longer covered. Then, the next month debit order goes off and I phone to find out what is going on and they say it has been automatically downgraded from platinum to gold or something. Then I was not covered because the previous month they did not collect debit order. I asked them to do an automatic debit so I could ensure I was covered - this was not done, I paid another normal months premium with not been covered because the previous payment had still not been covered. I feel the communication on this policy should have been better.