Bad customer service

My husband and I recently decided to change our medical insurance, however the service I received from Bloom had not been up to scratch, we advised them that we needed proof of the cover to cancel our current medical aid.

The cover was due to start on the 1st of November, we had not received the confirmation package and our current medical aids premium had gone off , we called in numerous times to follow-up and were told the documents had been sent.

We did not pay premiums for November's cover because our current medical aids premium had gone off already. We tried calling in and requested a call back no one contacted us.

Our current medical aids premium went off yet again his month, still no confirmation from Bloom received to cancel the current cover, and they deducted a premium how ridiculous is it that we have to wait this long for confirmation of cover called and asked them to please cancel the debit order and refund the premium and its a problem now. I just want for this cover to be cancelled and my premium to refunded I would better prefer taking out cover with a more reliable source that provide feedback timeously.