Bloom Aesthetics - Poor Service and Even Worse Financial Control

A year ago, Dec 2018, Bloom Aesthetic was having a Christmas special for laser treatment which could be paid over 3 months. I paid at the beginning of Dec but due to them being so busy I only got my first treatment in Jan 2019. However, they insisted I pay the first installment in Dec. By Feb 2019, I only received two treatments but I was required to pay the final installment which I did. In May, after my fourth treatment I broke out into a severe rash on my legs and hands. After consulting with Bloom, they insisted it was all fine. When the rash did not disappear after 3 weeks, however, I went to a dermatologist who confirmed it was a reaction to the laser treatment. I then informed Bloom Aesthetics and they said that this was not possible. The doctor indicated to me that if I continued I would damage my skin and so I requested a refund from Bloom Aesthetics. I was told that they they need time as they did not have capital. I agreed that it could be paid back to me in three installments. In Aug, after constant badgering from me, I received the first payment. Now, 10 months after requesting the final two payments, I'm being ignored. I would definitely not recommend this business who clearly have no concept of customer service or how to run their finances.