Deposit paid 30 July - still no spare supp****

We ordered and paid a 50% deposit on 31 July for a spare motor for a Russel Hobbs fan. We have phoned several times to Blomeyers and spoken to Sanvia and other people in the dept to find out where the spare is as we were told it would take 6 days and then 6 weeks. The latest call today 8/12 Sanvia is not in the office and spoke to Shashika who says that the order is 'on hold' and she asked us if we had paid the deposit. We sent proof of payment of the deposit shortly after we paid it and initially they could not tie it up but then confirmed that they have. This attitude seems to be so typical of this well established business in Pietermaritzburg and is not the first time we have been given differing information from different people and no customer service!