Utter disgrace for service at Bloemendal

My fiance and i got engaged 2013 dec, it was a lovely time for us both. in 2014 we started looking for venues for our special day which would be Nov 2015. through lots of debates and dealing with my travelling and not always being available we finally settled on Bloemendal as our wedding venue. I went back to jhb but was constantly kept in the loop regarding deposit/payments and so on. In Oct 2014 my fiance signed a contract and paid deposit to secure date and venue,Manager at the time (Taylor) was the only person we ever delt with and signed and initialed every page.We went on with our planning as i was still in jh,only to return and upon phoning the venue to schedule a site visit with decor does the new manager tell us \she has no record of our booking