Bloem spa and hotel should not be a 3 star facility

I traveled for work on the 21 to the 23 of February to Bloemfontein. I was traveling with colleagues and we booked 7 room. My room was the only one downstairs had 2 entrances one from inside the other was leading out side to the parking lot. On the we checked I went to my room changed and prepared to go out for dinner. After diner we call came back and went to sleep. I realised in the morning that my staff was missing as I wanted to shower and get ready for day. Only to find that the hotel had reported a break in and my room was one of the rooms broken into. The owner told me that this is SA and that these things happen. They do I get that but ur insurance should compensate. They didn’t. Their argument was I would have to prove negligence on their side. I have been waiting for CCTV footage for both doors. Nothing. Only that popi act I was not allowed to see the footage. Who is the act supposed to protect? Me (customer) or the *****? They said they wouldn’t compensate me cause they made us sign an indemnity form. My room was locked. So in my opinion they protecting some who is working there in that there was no sign of break in.