Vehicle mechanically damaged in insurer's care – Now being "ghosted"

I am appalled by the total lack of accountability and service from Blink by MiWay. My vehicle was sent to one of their approved service providers for non-mechanical repairs. On Thursday, when I went to collect it, I was informed the car now has a mechanical failure and will not start.

Despite the fact that my vehicle was handed over in working order and damaged while in their care, Blink by MiWay has: 1) Gone silent: Ignored multiple emails and calls over the last several days. 2)Provided zero feedback: No explanation of what caused the damage or how they intend to fix it. 3)Denied support: Refused to provide an emergency courtesy vehicle despite the delay being caused by their own supply chain's negligence.

It is unacceptable to be left stranded and ignored by a company that is supposed to provide peace of mind. I am now forced to escalate this to the Ombudsman. Avoid Blink by MiWay if you value communication and the safety of your vehicle.