Unresolved Claim

Dear MiWay Management,

I am writing to formally escalate my concern regarding the handling of my claim following the accident reported on 06 February.

Although my claim has already been approved, the process has been unnecessarily delayed for over a month. MiWay has declined to send my vehicle to a reputable panel beater, and I therefore requested an internal assessment so that I may proceed with a cash-in-lieu settlement.

I was advised that this matter had been escalated to management and that feedback would be provided within 48 hours. However, it has now been over two weeks without any communication or resolution.

For clarity:

The accident was reported on 06 February.

I personally met with Nicole Clark on 10 February to discuss the matter.

The claim has been escalated internally by Ashraf Snyman, Mamelang Kotlolo, Livhu Mpolokeng, and Katleho Ngwenya.

Despite these escalations, I have received no feedback regarding the requested internal assessment or settlement option.

I find the lack of communication and failure to adhere to promised timelines extremely disappointing. As a long-standing client, I expected a far higher standard of service and professionalism from Blink by MiWay.

I respectfully request immediate feedback on the status of my internal assessment and a clear timeline for resolution of this matter.

Should this issue remain unresolved, I will have no option but to pursue further escalation through the appropriate regulatory channels, including the Ombudsman for Short-Term Insurance.

I trust that this matter will now receive the urgent attention it requires and I look forward to your prompt response.