Terrible Service

My car has been with Avant Gard Autobody Specialist for a week now and the insurance is telling me Proline sandhursr body shop will be repairing the car.The claim process was difficult and eventually I got approval.I was told the autobody shop will be in touch with me.Nothing has been done and I’m still the one trying to get the insurance to do their job.Ive been on WhatsApp with the insurance and I’ve been emailing and copied the body shop where the car is and no one is working on the car still.I received an email that repairs were starting on Tuesday but the car is with a different autobody shop.Im already suffering from accident anxiety and now I have to deal with the stress of contacting the insurance for them to fix my car.I Authorization was sent to Proline Express but they don’t have the car with them.want to know if my car is going to be fixed or not .Ive been asking them if they know where the car is and they said yes.From everything that is happening,it seems no one know where the car is except for me and Avant Gard.Its so funny that when they want you on board they’ll make the means to contact you and now when they have to do their part no one seems to care where the insured item is.Im wondering if they’ll pay for the storage at Avant Gard since the car has been sitting there for more than a week now .