Stay away from Blink -Miway insurance

(Claim ***)

Dear MiWay Complaints Team,

I am writing to formally escalate my concern regarding my current claim (Claim Number: ***), as I have not been able to obtain clarity despite previous communication. My vehicle is currently with the panel beater and is due for collection today. However, I have still not received confirmation of the full scope of the approved damages, nor have I been contacted by the assessor despite requesting this. This is particularly concerning as additional damage (rear body panel) was identified during repairs, which I believe is related to the same storm incident. I need clarity on whether this has been assessed and approved before I proceed with collection. I have been insured with MiWay for 3 years, and this is my first claim. I am disappointed that I am unable to get timely communication on such an important matter. I kindly request: Immediate feedback on the approved scope of repairs Confirmation regarding the rear body panel damage A call from the assessor or relevant claims consultant as soon as possible Please treat this as urgent, as I need to make an informed decision before collecting my vehicle. Kind regards, [Your Full Name] [Policy Number] [Contact Number] 📧 2. OMBUDSMAN EMAIL (if needed) Email Subject Complaint Against MiWay Insurance – Claim *** Dear Sir/Madam, I would like to lodge a formal complaint against MiWay Insurance regarding the handling of my motor claim (Claim Number: ***). Despite multiple attempts to obtain clarity on my claim, including requesting contact from the assessor, I have not received adequate feedback. My vehicle is currently at a panel beater, and I am expected to collect it without a clear understanding of the approved repairs or outstanding items. Additional damage identified during repairs has also not been clearly addressed, and communication from the insurer has been insufficient. I have been a client for 3 years, and this is my first claim. I am disappointed with the lack of responsiveness and support during this process. I kindly request your assistance in facilitating a resolution and ensuring that my claim is handled fairly and transparently.