So damn disappointed

All is well until you have an incident. Because they only function by WhatsApp, it's very hard to actually talk to someone and share your grievances. It has taken over 2 months to repair my vehicle after a fender bender in part because Blink Mi-Way was committed to finding the cheapest parts they could. What a waste of my time. When I ask to speak to complaints, I have been told they will contact me but it's been 2 weeks. Who knows if I'll hear from them despite my following up. Their communication has been beyond disappointing to the point where some of the employees that I have spoken to agree that I was treated terribly by this service.