Shopping for a different insurance already

@miwayblink Please take note of the following. The service expected from an online insurance that is under the original (MiWay)

Is not met to standard I recently took a policy with miwayblink and on the whatsapp channel I requested for someone to call me from the get go.(as I was told initially when I took policy that I can request a call back)

Yet a consultant by the name of Kelebogile Mpoko failed to just call where my question is simply related to the department she/he clearly is not in.

I don't like to name and shame individuals especially when they are @work on an online platform but yet its just basic knowledge that if you don't want to assist by simply calling get someone who doesn't have a problem doing their job...

*just a simple call using company resources will not collapse the company or decrease a service consultant salary*

In addition I had to call Miway The original one and get information the whole enquiry I had lasted less than 5 minutes.

and I had to stay on ****** whatsapp for over 20minutes just to be told by the following individuals the same questions Kelebogile Mpoko Tshegofatso Leshiba Tlangelani Mculu

With that being noted I lost interest with miwayblink and I already have a policy with them.

I wonder if I had an emergency and I had to claim via whatsapp or their app this is the exact lack of professionalism service I'll get.

@miwayblink Just simply improve consultants or multi skill them... ******** individuals drag a company's reputation down.