Rude customer service

I was speaking to a very rude agent who was unprofessional . Zimbili Manqele: “I do not see what you said on your side. Had I seen it I wouldn't be asking” Zimbili Manqele: “I'm sorry you feel that way. However I believe you could have asked if I can see what you write or note” she expects that I know that she can’t see my chat history. Her response’s were just very rude and her attitude was unnecessary.