KM
Khomotso M

1 reviews | Active since Sept 2017

27 Sept 2024, 10:01

Prioritise your client!

Sunday the 22nd we locked a claim, the vehicle required towing. Which on your App there is no where were it is showing to request a tow truck. There was no call, improvised and towed the car away to safety in the car. Till today I am waiting for an assessment report before you can do something about it.

It is frustrating cause we use the car and without it is inconveniencing us

0
Replies (6)
Blink by MiWay
Blink by MiWay's reply27 Sept 2024, 10:04
Official
Hi there K****tso 

We’re so sorry to hear that this has happened, and we can assure you that someone will be in touch shortly to sort this out and turn things around. 

Best regards,
Team Blink 

Best regards,

KM
Khomotso M's update27 Sept 2024, 11:00
Reviewer Update
I am just pointing it out that your shortly, has now been an hour

Blink by MiWay
Blink by MiWay's reply27 Sept 2024, 11:11
Official
Please confirm if this is for Pheladi's claim? If yes, someone spoke to Pheladi this morning. The last claim we see on your policy was paid in May.

Best regards,

KM
Khomotso M's update27 Sept 2024, 14:28
Reviewer Update
Just spoke to my wife, no one has send her anything. So I want to know where I stand with you.
Blink by MiWay
Blink by MiWay's reply27 Sept 2024, 15:02
Official
We've just updated your wife on the status of the assessment report, which will be available within 2-3 working days.

Best regards,

KM
Khomotso M's update27 Sept 2024, 15:22
Reviewer Update
Today is the 4th day, which one is true?