Poor service very disappointed

On the 5th of Sept 11:00 i joined miway insurance. I decided rather to stay at Outsurance. Me and Outsurance was on a conference call to cancel it by miway. According the person who answered the phone that there was only a Quote nothing approved. And again I told he make sure it's canceled. 5 Sept 1st email was sent to cancel at 13:30. 5 Sept 2nd email was sent to cancel on 13:32 to a different adress also. 5 Sept the 3rd email was sent at 16:40 to cancel. 6 Sept 4th email was sent to cancel at 10:09.. This Morning they deducted amount of R892.25 after many stories and arguments they will cancel it First they say they refund me in 7 WORKING DAYS. I lost it totally. Then the lady said I must sent my Bank statement they will refund with in 2hours It Cost me money to get the proof for her it cost me R26 per page by FNB . Just to show that it was paid. After I sent many proof of payments, screenshot, statement, sms they still haven't pay my money back . Now they tell me in 72 working days DID YOU WAIT 72 HOURS BEFORE YOU TOOK MY MONEY. If you did you work the first time this would've happened. I WANT MY REFUND BACK TODAY