Pathetic Service from Kearabetwe!

I am utterly disappointed in the service given by Kearabetswe from the legal department. I have sent her emails following up on my claim but she has not rep****. When I try to call the number that is in her signature which is *** it takes me to the call center and they say they cannot put me through to her as they are a call center so I do not understand why her signature has a number that I cannot get her on. I then called one of the legal guys who handed my case to Kearabetwe and asked him to put me through to her and he came back and said Kea is sick and she cannot talk on the phone I must send her an email (Imagine the nerve), she is in the workplace yet sick to attend to her job? She requested via Vhutshilo that I send her an email and she will reply yet I have been waiting on replies for emails I sent weeks ago. I asked to be put through to her manager and to my surprise managers there do not have phones just emails! I want my case to be given to someone else once my claim is done I will be terminating my relationship with MiWay, thank you but no thanks to terrible service!