Pathetic service

I submitted my claim on 17 April and to date I have no idea what the status of my repairs are or whether my car is a write-off. The repairer they use (Renew-it Bedfordview) has given me false updates about the repair stage of my car for almost 2 months and finally I got told that it's at Audi Bryanston awaiting confirmation

My claim was authorized on 19 May and now I hear nothing from Miway on the way forward, Renew-it also just waiting for an answer from them. Prudence Komape, who has been handling my claim since day 1, has ignored at least 3 of my mails and now I'm being told my claim is with the assessors, Sello and Pedro, who also can't seem to respond

I can't get through to anyone who really wants to assist me, through their whatsapp link or app, I just get told my query has been sent to the relevant department for follow up but nothing comes from it

I don't know what to do anymore, this is pathetic, going on 3 months without my car