DH
Devereux Hickman-Davis

1 reviews | Active since Apr 2013

01 May 2025, 11:26

On 8 April 2025 I was phoned by MiWay's Retention Department and the lady confirmed that she is cancelling my policy *** (cover only from 1 May 2025) on my request

On 8 April 2025 I was phoned by MiWay's Retention Department and the lady confirmed that she is cancelling my policy *** (cover only from 1 May 2025) on my request. I went to my bank as well afterwards and they also confirmed that there is no debit order for MiWay. I also have no access to the MiWay App, so I presumed everything was cancelled. Lo and behold, on 30 April 2025 a debit order went off my bank account. NO MiWay, THIS IS NOT ON. I will be reporting you to the Consumer Council.

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Replies (1)
Blink by MiWay
Blink by MiWay's reply02 May 2025, 08:12
Official
Hi Devereux 

We’re so sorry to hear of your frustration. We’ve let the relevant team know, and someone will be in touch with you soon. In the meantime, we’d like to apologise for the inconvenience you’ve experienced.

Best regards,
Team Blink