Not great service

I had an accident yesyerday morning. I feel the handover from the car to the panelbeater was done wonderfully, however, now that you guys have given me someone that deals with my claim, Im not getting proper communication. Im just getting please wait for so many working days for an outcome. I dont have a person, that is trying to resolve this for me at the best efficient time as possible, which is really bad for service, not impressed at all.