No communication with client over claim process

At this point I don’t think any one is taking me serious,since I last published my review I’ve been the one whose been calling the insurance company to find out what’s happening with my car.Ive been sent from pillar to post and still no update to me or the panel beater.I really don’t understand why Prudence has not gotten back to me or give me some sort of reassurance.It would be nice to get my car back before festive season.Prudence I’m still waiting for your call or email or whatever it is I’m supposed to be receiving from you.Im really not happy with you service myway blink .Im the one making and effort to contact you and no one from your claims department has contacted me .Your staff instead keeps telling me about Prudence who has not attempted to call me .