MM
Mandla M
1 reviews | Active since Nov 2019
16 Apr 2021, 09:13
No comms about the pro-rata 1st premium collection date, surprise debit!!!
On signup you ask me to choose a debit order date, I choose the 31st. Then you don't send an email, SMS or invoice but BOOM you debit my account on the 15th when there is no money the account, leaving me with unnecessary bank charges. How difficult is it to communicate the collection date of the 1st premium, e.g., "please note the pro-rata premium debit order will be submitted 2 days after signup"?
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Blink by MiWay's replyOfficial
16 Apr 2021, 10:06Hi Mandla,
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Blink Team
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Blink Team
Blink by MiWay's reply16 Apr 2021, 10:06
Official
Hi Mandla,
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Blink Team
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Blink Team