No assistance when in accident

I got into an accident, I couldn’t drive my car so I contacted blink by mi way for assistance. They kept on transferring me from one consultant to another. When someone finally assisted me after waiting for too long they told me they will tow my car . When it was time to take my car to the panel beaters with a tow truck they gave the towing company a different address to the one they gave us. And we only found out about this when we got to the place that they actually gave us two different addresses. The panel beaters told us they don’t have my car on the system, so they won’t accept it. We tried calling to get clarity as to where the car must go but still no one assisted on time. The tow company advised us to go to the one they knew, because apparently the one blink by mi way was producing bad quality and they take time to fix cars. I’m so disappointed.Now I’m trying to find out if I can get a courtesy car but no one is assisting me. I feel helpless