Nightmare onboarding, steer clear.

Thinking of joining MiWay Blink? Reconsider.

The onboarding experience is a nightmare. After taking my inspection photos exactly as instructed in the app, the team came with some criticisms of the photos and requested new photos. Easy to fix, right? Forget it.

I resent several photos from each side, hoping at least one would meet their requirements. Nope, no luck. Instead of giving meaningful information of what was wrong in the new set of photos, they COPY and PASTE the exact same feedback as before. What do I correct? What was wrong? Nobody knows.

I unfortunately don't have infinite patience and struggling with their call center is really not something I am keen to do. I moved to Naked, completed the pre-inspection in minutes and I'm fully covered and happy. I wish MiWay Blink could be the same.

Oh, and cherry on top -- when I cancelled, I specifically identified the poor service as the reason. Kelebogile Mpoko took it upon herself to change it from "Poor Service" to "The MiWay Blink product doesn't meet my requirements". When I flagged this with her, she ignored me. Is this an attempt at improving statistics? I don't know. And I don't care. But quite curious indeed.