My experience at miway blink is absolutely garbage

My experience at miway blink is absolutely garbage. I've been trying to get a claims consultant to call me back for 2 months on my claim. I'm so horrified at the customer service. Why won't you guys call me back. I found out a second hand tailgate was approved for my car. Second hand? I paid a R5000 excess to receive a second hand part? That's ridiculous. No one at miway is willing to communicate with you about anything and they will absolutely refuse to call you back even in an emergency.